Retail Store Management Superstar

Kaziranga Pro Cricket Outfitters is a dynamic new sports retail company dedicated to offering top-tier cricket gear, supporting the rapidly expanding popularity of the sport across Southern California and the U.S. We are committed to providing high-quality equipment for junior, adult, and professional cricketers alike. Our mission is to deliver exceptional customer service and become the go-to partner for the cricket community, empowering athletes and enthusiasts to Gear Up and Play Hard. We are currently seeking an experienced and enthusiastic Store Manager to lead our flagship store in scenic Rancho Bernardo! 

We're looking for an experienced Store Manager with a deep understanding of retail operations. With 4-5 years of experience, you're proficient in retail software, excel at delivering outstanding customer service, and know how to create a welcoming and positive shopping experience. In this role, you'll oversee the day-to-day operations, train new team members, maintain optimal efficiency, and ensure our inventory is always stocked. If you're skilled in communication, sales, inventory management, product expertise, team leadership, customer service, loss prevention, store operations, visual merchandising, and driving efficiency, we’d love to meet you!

Key Responsibilities:

Oversee General Retail Store Operations:

• Opening and closing of retail location store
• Maintain a clean, well-organized, and secure store environment.
• Maintain attractive merchandising of displays and POS
• Daily activity reporting

Sales Revenue Targets

• Achieve agreed-upon sales revenue targets
• Be an expert in our sports equipment and how it benefits our customers
• Understand the needs of the customers
• Sell the best equipment to help our customers be the best at their sport

Deliver Exceptional Customer Service & Experiences

• Provide an inviting and happy shopping experience for our customers
• Ensure high levels of customer satisfaction through excellent service
• Point of contact for thoughtful and empathetic handling of customer concerns and requests

Ensure Operational Efficiency

Team Management & Coaching

• Create and manage work schedules to ensure adequate staffing during peak and off-peak hours.
• Ensure the store complies with all local, state, and federal regulations, including labor laws and health and safety standards.
• Teammate training
• Ensure timely arrival and time execution of teammates
• New Teammate Hiring

Qualifications:

• Proven experience as a store manager or in a similar retail management role, preferably in the sporting goods industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Proficient in using POS systems and other retail management software.
• Passion for sports and knowledge of sporting goods and equipment.
• High school diploma or equivalent; a degree in business administration or a related field is preferred.

Compensation & Benefits Package (CBP):

• Competitive salary and sales target-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401k plan and company matching.
• Employee discounts on products.
• Opportunities for professional development and career growth.

*Note: we are committed to structuring the CBPs in a way that aligns with our employees' needs and wants.

How to Apply: If you’re passionate about sports, cricket, health and fitness and/or retail, and have the expertise to lead our new store, we want to hear from you! Please send your resume and cover letter to careers@kazirangacricket.com with the subject line “Sports Store Manager Application – [Your Name].”

Kaziranga Pro Cricket Outfitters is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all team members.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift
• Evening shift

Experience:

• Customer service: 5 years (Required)
• Retail sales: 5 years (Required)
• Inventory management: 3 years (Required)
• Store management: 3 years (Required)

Ability to Commute: San Diego, CA 92128 (Required)

Work Location: In person/on-site; 16777 Bernardo Center Dr., E-5, San Diego, CA 92128

Learn more about the shop in a recent article featured in the San Diego Union-Tribune.